What should I do if the pick-up or drop-off address is unclear?

Please contact us as soon as possible so we have enough time to contact the customer. If the pick-up date is within 48 hours, call our customer success team at +1 (415) 855 3868 as we can’t guarantee a response to your email before the journey is due to take place.

If we do not get back to you in time or the booking is imminent, you can decline the booking if the address is not readable. Please ensure you select the correct reason for decline when doing so.

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