I cannot find my driver. What should I do?

Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about your journey on our handy pick-up companion page. We’ll send you a link to this page via text shortly before your journey. Most trips go ahead without issue, but our help center team is available if you need them.

In case you don’t find the driver please call us immediately. You can find our phone number on your confirmation email. If you organize alternative transport without communicating it to us we will be released from our obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you during the booking process. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.