How can I request a refund for my reservation?

If you want to require a refund, please send an inquiry to our teams. We'll get back to you in 3-5 business days. (cc

Please make sure to send an inquiry with your information:

  • Booking ID
  • Card/bank account you wish to receive a refund
  • Reason

More information:

If your card is no longer active: 

The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance.


If you no longer have an active account with your bank or card provider:

Please contact them directly to claim your funds, because the refund have been redirected to them.

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